FAQ

Robert E. Hansen’s art fuses portraiture, typography, and technology to create one-of-a-kind pieces that tell powerful personal stories. Each work is hand-signed, professionally framed, and available in formats such as Text Portraits, Custom Mosaics, and Augmented Reality (AR) artworks.

A Text Portrait is custom art made from your personal words — messages, vows, song lyrics, or affirmations — transformed into a meaningful portrait that captures both emotion and expression.

A Custom Mosaic combines 50 or more photos into a single, unified image. Perfect for weddings, family milestones, anniversaries, or memorials. If you only have printed photos, they can be professionally scanned for $25, and all originals will be returned with the completed artwork.

Yes. Robert E. Hansen regularly partners with corporate clients, creative agencies, and event planners to produce custom art for brand activations, campaigns, gifts, and galas.

Fill out the Commission Request Form or contact the studio directly. Include your project details, size, and occasion (personal, corporate, or event). A 50% deposit secures your spot and begins production.

Because our collections are produced in limited quantities, all sales are final. We do not issue refunds for items that have been worn, used, or removed from their original packaging.

Each order represents a commitment to craftsmanship and exclusivity—thank you for understanding and supporting limited-edition artistry.

Yes, tracking information will be available as soon as your order ships. Check your email for updates on the delivery status.

Each piece is prepared with care to reflect the quality and intention behind the brand. Orders are processed within 3–7  business days unless otherwise noted.

On average shipping can take up to 14 days for new product launches. Shipping may surpass 7 days during the holiday season.

You will receive a tracking number once your order is shipped, so please ensure your delivery address is correct and secure. We are not responsible and do not refund for any lost or stolen packages. We recommend that you purchase Route Purchase Protection for domestic orders. 

We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.

To receive your items in time for Christmas, make sure to place your order before December 15th. Unfortunately, orders placed using UPS ground after December 15th are not guaranteed to arrive in time for Christmas. We recommend placing your order well in advance to avoid any disappointment or choosing express shipping.

We offer standard and express shipping. To increase your chances of receiving your order by December 25th 2025, we recommend express shipping for orders placed after the guaranteed holiday delivery cut-off date, December 15th, 2025. Orders made after December 19th, 2025 will be shipped at the beginning of the new year.

No, this is not possible. Please ensure that your shipping information is accurate when you make your purchase to prevent any delivery issues. If you notice something incorrect about your shipping information, please contact support@iamroberthansen.com immediately.

All domestic orders are shipped via UPS Ground unless address is not verified by the carrier or shipping address is a PO Box. 

All domestic orders over $250 are shipped free of charge.

A signature is required for all shipping orders over $700 . Please contact  support@iamroberthansen.com if you’d like to waive signature. 

International shipping starts at $40 via our shipping partners. We are not responsible for additional duties and taxes that may be levied on your purchases.

Customer is responsible for customs charges for all international orders.

If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

We accept all major credit cards, PayPal, and secure digital payment options. Every transaction is processed through encrypted gateways to ensure your information remains protected.

Prices are listed in USD and include applicable taxes where required. Your order is confirmed once payment has been successfully processed, and you’ll receive an email confirmation with full order details.

• You will be charged once your payment method has been authorized and your order has been successfully placed. At that time, you’ll also receive an email confirmation with your order details.

• If your payment is not authorized, no funds will be withdrawn. However, in some cases, your bank may place a temporary hold on the amount as part of their standard pre-authorization process. This hold typically clears within 3-5 business days.

• If you have questions about a pending charge, we recommend reaching out to your bank or card issuer for clarification.

Because our collections are produced in limited quantities, all sales are final. We do not issue refunds for items that have been worn, used, or removed from their original packaging.

Each order represents a commitment to craftsmanship and exclusivity—thank you for understanding and supporting limited-edition artistry.

Exchanges for size adjustments are available within 5 days of delivery, provided the item remains unworn and in its original condition. Customers are responsible for return shipping costs unless the exchange is due to a fulfillment error.

Exclusive/Pre-Order and sale items are final sale.

In the event we have approved a return, please note that all returns must be new, unused, and with tags still attached. All returns must be returned in their original boxes, and original boxes must be placed inside a separate shipping box. Returns must be shipped within 7 days of approval.

Please allow 2-3 business days for us to receive, inspect, and issue a refund for your return. Once a refund is issued, please allow 2-5 business days processing contingent on your payment provider. 

If the product you have purchased arrives in a damaged condition, please contact us immediately at support@iamroberthansen.com

Each order represents a commitment to craftsmanship and exclusivity—thank you for understanding and supporting limited-edition artistry.